Calgary Silver Exterior

Shipping:
We only do Shipping in NSW

Metro Sydney Area:

All orders in the Sydney Metro area will be sent for a flat rate of $15. 10 kg maximum per order. excluding ceiling fans and heaters in bathrooms.

Metro Areas of NSW :

For all orders in NSW, flat-rate delivery of $19.90 is offered. 10 kg maximum per order. excluding ceiling fans and heaters in bathrooms.

Rural and remote places of NSW:

All orders in the rural and remote areas of NSW will be shipped for a flat rate of $25 10 kg maximum per order. excluding ceiling fans and heaters in bathrooms.

Time for Handling & Dispatch:

We made every effort to maintain as many stocks as we could. Unfortunately, we are unable to maintain all of the models from all Australian providers. In essence, none of the Australian shops are able to do this. Before being sent to clients, some of the things may need to travel from the warehouse of the suppliers.

If an item is out of stock across all of Australia and we can't ship the order within a few days, we'll let the client know and provide them an ETA for the next shipment so they can decide what to do. If an item is out of stock and the client decides not to wait, we will give a refund right away, no questions asked.

If we are unable to fulfil the order, we will get in touch with the customer, usually within a half-hour of the order being placed, within business hours. We'll do our best to acknowledge customers as quickly as we can.

To deliver the items to you, we make use of a number of carriers, each of which has a different delivery time estimate. As a result, the carrier and your location will determine how long it takes for the items to get to you after they leave our warehouse. The typical turnaround time is 3 to 10 business days.

In the extremely uncommon event that your order is delayed, we will get in touch with you right away to let you know an expected lead time.
Exchanges And Returns:

Within 30 days after receiving an item you purchased from us, you may return it for any reason. A 20% restocking fee will be applied to all returns and refunds, unless the item is defective or damaged. After receiving the item, you have 7 days to file any claims.

Within 30 days of receiving the goods, we also anticipate exchanges. Restocking costs of 10% will apply to all exchanged items, and customers are responsible for handling any freight adjustments during the exchange process.

To help us try to sell it again, the item must be returned in pristine condition. Products that have been installed or that are not returned in the exact condition in which they were supplied to you are not eligible for returns.

Unfortunately, anything that are on sale, clearance, or that were imported particularly for you are not eligible for returns.

If the customer's order has already been dispatched, the shipping price is not refundable.

Before returning an item, kindly contact our helpful customer service team through email at sales@thelightingpoint.com . Regarding returns and refunds, we reserve all rights.