Refund Policy

Within 30 days after receiving an item you purchased from us, you may return it for any reason. A 20% restocking fee will be applied to all returns and refunds, unless the item is defective or damaged. After receiving the item, you have 7 days to file any claims.

Within 30 days of receiving the goods, we also anticipate exchanges. Restocking costs of 10% will apply to all exchanged items, and customers are responsible for handling any freight adjustments during the exchange process.

To help us try to sell it again, the item must be returned in pristine condition. Products that have been installed or that are not returned in the exact condition in which they were supplied to you are not eligible for returns.

Unfortunately, anything that are on sale, clearance, or that were imported particularly for you are not eligible for returns.

If the customer's order has already been dispatched, the shipping price is not refundable.

Before returning an item, kindly contact our helpful customer service team through email at sales@thelightingpoint.com.au . Regarding returns and refunds, we reserve all rights.